Insight IPTV how do we get the 24hr free trial, I used to use ACE and looking for something new

Deal With Caution. Bought a trial from them - never got it activated.

Opened a ticket. They did not answer to it and it got removed afterwards. I opened a new ticket and also PM'd here on Reddit, yet they still haven't answered.

"Free trial is not possible because some guys tried to switch free trial with some exploits into a unlimited free one. " - that's complete bullshit and I'd like to hear the real reason